⚠️Due to high demand, processing times are 12-16 days.
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    6. Remote Support & Consultation, Video Call Assistance
    Remote Support & Consultation, Video Call Assistance - 1-on-1 video call support for setup, troubleshooting, or configuration
    Services

    Remote Support & Consultation, Video Call Assistance

    Book a video consultation for personalized help with your Stratux. Whether you need setup guidance, troubleshooting assistance, or optimization advice, our expert will walk you through it live. Screen sharing supported for software issues.

    29,00 €, 99,00 €

    incl. VAT, plus shipping

    Features

    • 30-min session: €29
    • 60-min session: €49
    • 90-min extended session: €69
    • Follow-up session package (3x30min): €69
    • Flexible scheduling (evenings/weekends)
    • Screen sharing for software issues
    • Live guidance via Zoom/Teams/Meet
    • Written summary sent after call
    • Priority email support for 7 days after
    In Stock
    Multiple Options Available
    Select session length*(required)

    Select an option to continue

    Shipping Costs

    Standard Envelope€1.10
    Large Envelope€2.70
    Maxi Envelope€3.85
    Package S/M€5.49
    €3.50 service charge applies per order/parcel
    Product size guide
    Standard Envelope
    Sensor boards, SD cards
    Large Envelope
    Assembled sensor boards, T-Motion
    Maxi Envelope
    3D-printed cases
    Package S/M
    Stratux units, FLARM devices

    Carrier: DHL / Deutsche Post worldwide

    Processing: 12–16 days (built on demand)

    Payment Methods

    Credit & Debit Cards

    Visa, Mastercard, American Express

    VISAMCAMEX

    Bank Transfer (SEPA)

    Direct bank transfer within Europe

    Secure Payment

    All transactions secured with Stripe 3D Secure

    All prices include VAT; the rate for your country is applied at checkout

    Reverse charge for verified EU businesses with a valid VAT ID at checkout

    Relevant Guides & Tutorials

    Stratux OverviewCompare all Stratux modelsFirst-Time SetupAntenna, WiFi & EFB setupCompare ReceiversStratux vs Sentry, SkyEcho, PowerFLARM

    Frequently Asked Questions

    Related Products

    Stratux Upgrade Service, Standard/Classic to Pro or Dual Pro - Professional upgrade service: send your Stratux, receive it upgraded

    Stratux Upgrade Service, Standard/Classic to Pro or Dual Pro

    199,00 €, 499,00 €

    incl. VAT

    Stratux Repair Service, Diagnosis, Repair & Restoration - Professional repair service for malfunctioning Stratux devices

    Stratux Repair Service, Diagnosis, Repair & Restoration

    29,00 €, 249,00 €

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    Custom Stratux Build, Your Specifications, Our Expertise - Build-to-order Stratux with your exact antenna, case, and sensor preferences

    Custom Stratux Build, Your Specifications, Our Expertise

    499,00 €, 899,00 €

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    Firmware Update & Calibration Service - Ship-in service for firmware updates, sensor calibration, and optimization

    Firmware Update & Calibration Service

    49,00 €, 89,00 €

    incl. VAT

    Disclaimer

    Stratux is not certified aviation equipment. It does not replace a transponder or relieve the pilot of traffic awareness responsibilities. Use as supplementary situational awareness only. Dross:Aviation assumes no responsibility or liability for the use of Stratux devices, firmware flashing, or hardware modifications. All DIY guides are provided without warranty-use at your own risk.

    Remote Support & Consultation, Video Call Assistance

    29,00 €, 99,00 €

    Dross:Aviation

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